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SETBYTES

Privacy Policy

1. Introduction

Welcome to SetBytes, your comprehensive Platform-as-a-Service (PaaS) provider enabling users to deploy web applications, manage cloud infrastructure, databases, email services, and VPS/dedicated hosting. This Privacy Policy explains how we collect, use, and safeguard your personal and technical information. By using our services, you agree to this policy. This Privacy Policy complies with Canadian privacy regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information Collection

Personal Information: We may collect personal details that you directly provide to us, including:

  • Name and contact details
  • Billing and payment information
  • Government-issued IDs (for compliance verification)
  • Account credentials (email, username, password)

Automatically Collected Information: We automatically gather:

  • Log files and audit trails for service use
  • IP address, device, and browser metadata
  • Telemetry, API usage stats, and performance data
  • Access logs for authentication and debugging

3. Use of Collected Information

Collected information is used for:

  • Providing core PaaS functionalities (deployment, runtime, scaling)
  • Verifying user identity for security and compliance
  • Billing, account management, and invoicing
  • Enhancing support, debugging, and uptime performance
  • Preventing abuse, fraud, and enforcing platform rules
  • Sending system alerts, changes to terms, or breach notifications
  • Marketing (only with user consent)

4. Data Sharing and Disclosure

We do not sell your data. However, we may share it with:

  • Cloud partners and infrastructure providers
  • Identity and access verification partners
  • Law enforcement or regulators when required by law
  • Payment gateways and accounting integrations

5. Data Security

We implement robust security measures, including:

  • SSL/TLS encryption for data in transit
  • At-rest encryption for sensitive customer content
  • Regular vulnerability assessments and patching
  • Firewall and intrusion detection systems
  • Multi-factor authentication and role-based access

6. Third-Party Services

We use third-party services to enhance our offerings:

  • Infrastructure hosting (e.g., Cloudflare, Datacenters, Google)
  • Email delivery and transactional platforms
  • Analytics, monitoring, and observability tools

7. User Rights

Under Canadian law, you have the right to:

  • Request access to your personal data
  • Request corrections or deletion where permitted
  • Withdraw consent to processing where applicable
  • Challenge our data handling practices through proper channels

8. Cookies and Logs

We use cookies and logs for performance tracking, session persistence, and analytics. You can control cookies via browser settings.

9. Data Retention

We retain user data only as long as needed for services or as required by law. Data from terminated accounts is:

  • Permanently deleted after a retention grace period
  • Retained in backup archives only as per legal guidelines
  • Anonymized where applicable for analytics

10. Policy Updates

We may revise this Privacy Policy from time to time. If major changes occur, we will notify you via email or dashboard alert.

Effective Date: January 20, 2025

11. Contact Us

For any privacy-related concerns, please contact: