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SETBYTES

Privacy Policy

1. Introduction

Welcome to SetBytes, your comprehensive cloud platform for deploying applications, managing databases, handling email services, and offering cloud VPS and dedicated hosting solutions. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our services. By accessing or using our platform, you agree to the practices described in this policy. This Privacy Policy complies with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information Collection

Personal Information: We collect personal information that you provide directly to us, such as:

  • Name
  • Email address
  • Phone number
  • Billing and payment details

Automatically Collected Data: We also gather certain data automatically when you interact with our platform:

  • IP address
  • Device type and browser
  • Usage data, including visited pages and clicked links
  • Cookies and similar tracking technologies

3. Use of Collected Information

We use the collected information for the following purposes:

  • To provide and improve our services.
  • To process payments and billing.
  • To enhance customer support and respond to inquiries.
  • To personalize user experience and improve website functionality.
  • To send important updates, including notifications about changes to our services or policies.
  • For marketing purposes, with user consent.
  • To comply with Canadian legal and regulatory obligations.

4. Data Sharing and Disclosure

We do not sell your personal information. However, we may share your data with:

  • Third-party service providers, such as payment processors and email delivery services.
  • Legal authorities, if required by Canadian law or to protect our rights.
  • Partners for the purpose of improving our services, ensuring compliance, and securing your data.

5. Data Security

We are committed to protecting your data. Measures include:

  • Encryption for data transmission and storage.
  • Secure server facilities located in Canada or jurisdictions with equivalent data protection standards.
  • Restricted access to sensitive data.
  • Regular security audits and updates to prevent breaches.

In the event of a data breach, we will notify affected users promptly in accordance with Canadian privacy regulations.

6. Third-Party Integrations

Our platform integrates with third-party services for:

  • Payment processing (e.g., Stripe, PayPal).
  • Email services (e.g., SMTP providers).
  • Analytics (e.g., Google Analytics).

7. User Rights

You have the following rights regarding your data under Canadian privacy laws:

  • Access: Request a copy of your data.
  • Correction: Update inaccurate information.
  • Withdrawal of Consent: Withdraw consent for certain data processing activities.
  • Deletion: Request deletion of your personal data where applicable.
  • Objection: Object to data processing for specific purposes.

8. Cookies and Tracking

We use cookies to enhance your experience by:

  • Remembering preferences.
  • Analyzing site usage for performance improvements.
  • Providing personalized content and ads.

9. Data Retention

We retain your data as long as necessary to provide services or comply with legal obligations. Upon termination of your account, we:

  • Delete personal data unless required by Canadian law.
  • Retain anonymized data for analytics and service improvements.

10. Children's Privacy

Our services are not directed to children under the age of 13 (or 16, depending on your location). We do not knowingly collect personal data from children. If we become aware of such data, we will delete it immediately.

11. Compliance with Canadian Laws

We comply with applicable Canadian data protection laws, including:

  • PIPEDA (Personal Information Protection and Electronic Documents Act): Ensuring the fair handling of personal data.
  • CASL (Canada's Anti-Spam Legislation): Regulating electronic communications and requiring consent for email marketing.

12. Changes to the Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or platform notifications. The updated policy will take effect immediately upon posting.

Effective Date: January 20, 2025

13. Contact Information

If you have questions or concerns about this policy, please contact us: